Talk Terminus Mobile App provides 24×7 access to all conversations on your business WhatsApp number.Monitor customer interactions with bots, identify conversations that require human assistance, track which team members are actively engaging with customers, and manage all your communications from anywhere, at any time.
Platform Features
Everything you need to power customer engagement and conversations at scale.
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Live Chat access is always available for business chats.
App notification of the incoming messages and when a team member has been assigned a chat.
Start the conversation with a pre-defined template.
Filter and search chats
Assign chats to team members or escalate to seniors
Share media files, location, contacts, etc.
Share audio notes.
Send documents saved in your CRM reporistory. And add your phone’s documents and files in the collateral module.
Add quick notes, check the user's profile.
Block spam accounts.
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Not registered yet? Create your free account and get instant access.
FAQ
No, you need to login using the same email id, password and company code shared with you on the email once you register on our platform.
Not now, you have to create templates from the web Talk Terminus portal. However, all Meta approved templates are accessible in the app and you can send them while chatting.
Unfortunately not, It has to be done from the web portal. You can access team members' names from the app and filter chats assigned to them.
A switch is provided to shift chat from bot to human mode and then assign it to an agent for human interaction. As per your preference setting in the web portal, your agent’s name can either be shared or not shared with the user once assigned.
If there is no BOT enabled to auto handle incoming messages, then directly all chats will have human mode on.
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